If you think there is a problem with your Creativity for Kids product and you need to contact us with a question or complaint, please locate the alpha-numeric code that is located near the UPC code on the packaging. This will help us to identify the product and provide us with the necessary details to find any potential quality issue. An example: A123456C. 

If you are not able to locate this code, that's OK too. Contact us at 800-311-8684 or email us here! We will be happy to help you.