We believe that product quality and safety is more than just product testing. It begins with our team of experts in product design and development and follows with our quality assurance team and long-time production partners. It goes beyond the purchase of our products to our consumer service specialists in Cleveland, Ohio.
Third party audits and testing of products and factories further strengthen this process. Regular supplier evaluations, including visits to production sites, allow Faber-Castell to build positive partnerships with its suppliers while ensuring conformity, quality, delivery and environmental and social requirements.
To guarantee consistently high quality standards, manufacturing processes in all Faber-Castell factories are continually monitored through IPC (In-Process Control). These controls ensure that the products comply with the relevant specifications. If any deviations are detected the cause can be remedied at the production stage, before the defective products enter subsequent processes. This avoids a situation where the products are not checked until the end of the process chain. A final quality check is then performed before the end product is shipped to the customer.
At all stages of development and production, the quality and safety of our products is a primary consideration. We are focused on the need to monitor and review our checks and precautions. We continuously review our processes and procedures in order to maintain our fine record of providing children and families with safe, high quality creative experiences under the Creativity for Kids and Faber-Castell brands.
Much of the product range is aimed at pre-school and school-aged children. This calls for particularly high standards of safety with regard to products and packaging. Faber-Castell upholds these high standards by utilizing carefully selected raw materials – many of which are used across multiple products. Performing extensive chemical and physical tests ensure that they meet or exceed all U.S. safety standards including those for lead, phthalates and magnets. Raw materials, components and finished products must all satisfy stringent quality requirements.
The growing number of international regulations is constantly increasing the burden on Faber-Castell’s testing processes. The introduction of new laws such as the European Toy Safety Directive, combined with variations in legal requirements between different countries, demands not only complex testing processes but also highly trained employees. An employee’s skill and knowledge is an essential ingredient of the company’s success.
Faber-Castell encourages life-long learning through a range of training and development opportunities to suit individual requirements. The use of internal resources and external professional development is utilized when necessary. Know-how is also shared between the different factories to enhance the expertise of the workforce.
The toy industry goes to great lengths to develop and monitor rigorous testing and inspection procedures ensuring that toys are safe. For more specific information on toy safety please visit the Toy Industry Association website at www.toyinfo.org.